Below you'll find a list of all posts that have been tagged as “coach’s corner”
You do all you can to protect your people while on the job. But off-the-job safety is up to them. It’s important you remind them that their safety off the job is just as important! It’s not easy to replace good employees—even temporarily. So, when someone gets hurt, everyone suffers. And besides, everyone hates to see anyone injured on the …
When a customer goes to a business, they expect certain things: Good parking, a clean entrance, staff to greet them as they enter, knowledgeable employees about the products they sell. But, we aren’t in the same circumstances are we? It is almost rare that a customer comes to our office. What does the customer expect from us when we are …
Is there a diner, or local family restaurant in your town or neighborhood that you frequent? When you walk in the door, they typically have a chalk board with the daily specials listed. Sometimes it is a new dish the cook (or chef in fancier places) is trying out. If it is received well they will determine if it should …
Most of us have the necessary skills and knowledge to do our jobs well, and most of us don’t want to hurt ourselves or anyone else. Why then do we take shortcuts, setting ourselves—and others—up for injury? The following is a list of things we often do, even though we know we shouldn’t! You can’t fool safety devices—but we remove …
There is an old story that goes something like this. A man calls a plumber to his home to solve a problem with one of his pipes. The plumber looks around and listens for about 10 minutes, and then he grabs a pipe wrench and hits a pipe three or four times in the same place. The problem is quickly …
This week brings April 1st and many of you will be taking this opportunity to play a few pranks on your friends and family. This is also a great day to remind you about the top tricks cyber criminals regularly try to play on all of us. Unlike the harmless April fool’s joke, the repercussions of cyber scams can be pretty …
I think Professor Warren Bennis said it best. “Leaders are people who do the right thing; managers are people who do things right.” As leaders, you may struggle with the second half of this each and every day. The word “leadership” can bring to mind a variety of images. For example: A political leader, pursuing a passionate, personal cause. An …
As a business owner and manager I had a couple of things that I just had to know every day. First, I needed to know how my customer service ranked among my competition and secondly, how I can get the edge and maintain the edge on my competition. But before you, as a great business owner, manager or leader, can …
We were privileged to deliver Executive Perspective to over 60 people a couple of weeks ago and many of you made positive strides during the Atlanta EXPO. During these events we purposely challenge each new and existing member’s level of commitment. When it was all said and done, we had some that would run through a solid wall to reach …
Hello SGI, My name is David Boyle and I am a Client Success Manager for ESI and Airtime. Over the past few weeks we have been discussing—what I have described—as the back pocket tools of every great manager. These are management functions that are so basic to the long-term success of your business, you will want to continually practice and …
