Below you'll find a list of all posts that have been tagged as “coach’s corner”
Hello again, friends. This is David Boyle, your Client Success Manager for ESI and Airtime. I’m here with another Coach’s Corner. A topic amongst the membership these days is the idea of company culture. As I said in a previous video, culture is a buzz word that’s often hard to describe. Usually it is easier to feel a company that …
Hello friends. David Boyle here again. Your Client Success Manager for ESI and Airtime. If you tuned into my recent Coach’s Corners, you know I have mentioned summer harvest season. We talked the how you’re awfully busy. You’re focused on running leads and making cash. That doesn’t mean you should ignore your numbers. One number we often encounter members struggling …
Hello again, friends. This is David Boyle, your Client Success Manager for ESI and Airtime. I’m here with another Coach’s Corner. You know, in my position, I’m frequently asked, “What can I further do to grow my company?” It’s not an easy question to answer because the answer for each company can be completely different. However, over the last few …
Summer is here, and for many in the service business, it’s considered harvest time… When your hard work pays off and you reap some serious revenue. But there’s danger to this line of thinking. Hello there friends, this is David Boyle again, your Client Success Manager for ESI and AirTime. When talking about farmers, their job is very linear: He …
It’s about 10 pm on Saturday night, and we have the ability to look at three different business owners. On this particular Saturday night, each of these business owners have customers who are looking for their services…NOW. Let’s see how each handles the situation… Scene 1: The Small Business Owner We look through the window and there’s our small-business owners, …
[no video this week] The Little Things for Your Customers It’s important that you stress to your technicians and salespeople not to rush while in the home. Forget everything else except the call you’re on—and do the very best job you can for that one customer. Everything you do from smiling big when you greet your customers to saying ‘thank …
Here’s a test to see how fast you can untie your shoes. You can use both hands, but you can’t use your thumbs. Not so easy, is it? And, yet, do you realize that 25% of all disabling injuries involve hands and fingers? Common Causes of Hand Injuries What are some of the common causes of injuries to hands and …
As a manager or owner, you undoubtedly said or thought a few of these things as you put out the fires popping up in your company: “My team isn’t producing like they should.” “Should I fire Joe? He’s doesn’t seem to get it…” “All of my training seems to go in one ear and out the other…” When you say …
The importance of club memberships to your business can never be understated. They ARE your business. Every club you have is a customer locked to you… While your technicians may do a solid job of selling clubs, if they’re the ONLY ones selling your clubs, you’re likely missing out on some huge opportunity… Hi there. This is Chris Smith, your …
In the first sequence of Meeting or Exceeding Customer Expectations, we talked mostly about what the office does to impact the customer’s impression of our company. In the field is where the rubber really meets the road. So…. Do your trucks look like Fred Sanford’s truck? Paint peeling, rust, dents, haven’t been washed in forever, papers covering the dash, the …
