In the first sequence of Meeting or Exceeding Customer Expectations, we talked mostly about what the office does to impact the customer’s impression of our company. In the field is where the rubber really meets the road. So…. Do your trucks look like Fred Sanford’s truck? Paint peeling, rust, dents, haven’t been washed in forever, papers covering the dash, the …
Coach’s Corner: Meeting/Exceeding Customer Expectations Pt.1
When a customer goes to a business, they expect certain things: Good parking, a clean entrance, staff to greet them as they enter, knowledgeable employees about the products they sell. But, we aren’t in the same circumstances are we? It is almost rare that a customer comes to our office. What does the customer expect from us when we are …