Page 3 - The Compass 2017 | Volume 12 | Issue 8

FROM THE EDITOR

y guess is you’re reading through revenue to nearly $4,000,0000 in only buy in. For example, we’re working to
Mthese pages of the magazine ei- a few years. It doesn’t happen by acci- get health insurance now, and you hear
ther a few days before or after your dent. They have bought into the sys- them say to each other, ‘They’re getting
Orlando Expo. I’m truly excited about tem; they’ve worked hard, and they have us health insurance, so we have to make
this upcoming event. We have some re- invested in their culture. X, Y, and Z happen.’”
ally solid information—and tools—I’m Many things impressed me about That’s just it. A#1 Services’ owner-
looking forward to sharing with you. A#1 Services; yet the most impressive ship team obviously wants to help their
Some of these tools, in particular, I be- was how much value the owners put employees achieve some incredible,
lieve you’ll find really helpful when it into helping their employees talk about life-defining goals. They also know that
comes to training your team and get- and pursue their dreams. It’s something in doing so, they’re helping the compa-
ting everyone working together. discussed in the company almost every ny grow because it’s creating “buy-in.”
Really, when you think about our single day. It’s a critical training topic. Invest the time, money, and effort to
business—the service business—that’s Daniel Castillo, one of the four owners help your people, and your people will
the key to its success: everyone working of the company, had this to say about do everything within their power to
well together. I can tell you from years dreams: “When you’re a kid, everyone help you.
of interviewing top SGI companies, the had dreams. Often, people discourage I hope you enjoy the story of A#1
very best get to that high level for many those dreams. They say you can’t do Services. It was a highly enjoyable to
reasons: Yes, they run a strong opera- this or that. Not here. We’re in the busi- write. I further hope you enjoy the rest
tion; they’ve managed to build a brand ness of talking about our dreams and of our magazine. We work hard to cre-
that resonates in the community, and making them come true.” ate the pages that hopefully provide
they deliver spectacular service. How- That’s not lip service. The A#1 Services some additional value to your member-
ever, the most notable factor is the en- owners really help their team achieve ship. If nothing else, we hope it makes
vironment surrounding those success- their goals—beyond paying their you think.
ful companies. Their culture is palpable. paychecks. They line up their em-
People are happy to be at work. They ployees with car dealers they trust See you in Orlando!
enjoy being around one another. to take care of them. They have real
In this issue of the COMPASS, we estate agents talk with the team about
take a look at a company that has a when to buy their first homes.
spectacular culture, A#1 Services in “The guys see how much we are
Palm Desert, California. What a spec- concerned about their well-being,” fel-
tacular story this group has to share. low owner Cara Goldberg commented.
From generating less than $100,000 in “It’s so rewarding when you see them Bob Houchin, Editor-in-Chief

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THE COMPASS | Issue 8 | 2017 3