The online Management Enrichment Coaching series offered by SGI continues TOMORROW, Thursday, January 22, 11 am EST! The topic: Knowledge Seekers! As the owner and leader of your company, one of your biggest responsibilities is to provide training for your people. You’re providing information and guidance so that they can further develop their skills, hone their abilities, and ultimately become …
Coach’s Corner: Basic Steps to Communication
Communication is the process by which we exchange information between individuals or groups of people. It’s a process where we try—as clearly and accurately as we can—to convey our thoughts, intentions, and objectives. In our business, we’re communicating with people all day, every day – talking with fellow employees, customers, vendors, and so on. So, it’s necessary to continually work …
Safety Spotlight: Screwdriver Safety!
The screw driver is intended for one purpose only:-to loosen and tighten screws. It’s not only important to know what a screw- driver is used for, but how to take care of it and use it properly. The following suggestions will enable you to make the best use of this tool. PROPER CARE OF SCREWDRIVERS Repair screwdrivers that are badly …
Coach’s Corner: FIX THE CUSTOMER FIRST!
It doesn’t matter what trade is on the sign out front, we are in the customer service business. Satisfied customers are our key to success. When your company is small, you may know your customers on a first name basis. You become “their guy” for all types of repairs. As you get larger, not so much… So you have to …
Safety Spotlight: The Importance of Knowing Basic First Aid
WHAT WOULD YOU DO if a co-worked or employee called and said someone was injured? Have you taken first aid training so you would KNOW what to do? The contractor industry is a leader in accidents and the injury rates continue to be high, so knowing basic first aid is a must. The following is a list of helpful hints …
WINTER NEWSLETTER AVAILABLE!
Your SGI Team Has Your Winter 2015 Newsletter Prepared for You NOW! Spend a Few Minutes Personalizing, Printing, & Mailing It, andYou’ll See a Huge Return on a Small Investment! One of your biggest concerns is losing hard-earned customers to another company! To ensure that doesn’t happen, you want to do everything possible to stay engaged with them and remind them …
Avoid Crashing & Burning in the New Year
On average 18 service vans would crash each month in a moderately populated city, according to insurance experts. How do they know that? It’s history. Using their actuary tables, they can predict when and if service vans will crash and burn. They know what days most of them will crash—how rain, snow, and sun will affect this number; how many …
Beware the Flashing Yellow!
When we think about adapting to conditions, we usually think of wind, rain, fog, unusual road surfaces, or maybe the time of day. Perhaps we should also think of the flashing yellow light we often see as a reminder of an unusual traffic condition which may exist. How often do you just roar through those signals giving little thought to …
In by the 10th
If you’ve ever seen slalom skiing, then you know how important timing can be. Slalom skiers fly down the slope weaving deftly in and out of the flags. If they weren’t able to quickly change directions and make adjustments, there’s no way they would be able to reach their goal at the bottom. Like slalom skiers, contractors need to be …
Coach’s Corner: The Next Generation of Online Marketing
It seems like everything is migrating toward the web and the Internet seems to reinvent itself at a crazy pace. It’s also evolved into the Next Big Thing of marketing platforms. Let’s talk about the steps you need to take to be prepared for the next generation of Marketing. Designate one person in your business to manage you online Marketing. …