You’re
constantly “on-the-go,” but still enjoy learning more about the business of
contracting. The Successful Contractor Podcast is perfect for you. With only a
few clicks on your smartphone, you can subscribe—and in doing so, you will hear
interviews with successful members, the leaders of SGI, SGI coaches, and more!
The latest episode:
When talking to contractors who are new to SGI, often we will ask them this straightforward question: What kind of business are you in? The responses are typical: I’m in plumbing, HVAC, electrical, or roofing. But that’s not the right answer—not if you’re going to have a successful residential service operation. If you’re a retail contractor, you are in the customer service business. It just so happens you use your trade to service customers. In today’s episode, SGI Coach and Learning Alliance Trainer Michael Zeller shares his extensive insights into a critical concept: “Customer Service Affects All Areas of Your Business.” It really does—from your bottom line to your employee retention. Michael Zeller explains how you can build a stronger organization simply by putting the emphasis on customer service at all levels.
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If you have a great story you would like to share that would benefit other contractors, email bhouchin@yoursgi.com. No company is too small or too big. Success comes in all shapes and sizes.
Be sure to look for the next podcast to drop this Friday morning… $1.6M with Stagnant Growth to $2.5M at 14% Net & a Bright Future: Jonathan & Davicia Neves Have Transformed Green Energy Mechanical in Boston by “Being Different”