Owners Jesse Olson & Jennifer Howard Renamed the Business & Redefined Its Purpose—Making a Commitment to Serve Its Team, Customers & Community. Through Their Selfless Focus, the Company Has Grown 60% in 2018 Alone at 14% Net Profit & Has a Bright Future.
Jesse Olson and Jennifer Howard are owners of The Happy Outlet, a residential electrical contracting company based in Carson City, Nevada. These two have a remarkable outlook on business. They use their company to spread a core message deeply important to them: Inspire Happiness.
The Happy Outlet preaches to the team first, foremost, and always: You are to inspire happiness every single day. Don’t focus on the average tickets. No, go make an impact on your customers’ lives. Make this day a great day for them.
The result of The Happy Outlet’s Inspire Happiness mantra? Incredible financial success. Sales grew 60% in 2018 alone. And the company has managed to do that while maintain a healthy 14 percent net profit. Jesse, Jennifer, and their team are proof that you can make money in this industry with a focus on doing the absolute best you can for your customers.
The COMPASS Magazine had an opportunity to sit down with both Jesse and Jennifer to capture their thoughts on video recently. We hope you enjoy. And if you’d like to learn more about their business, their in-depth story can be found here: https://www.thesuccessfulcontractor.com/the-happy-outlet-finds-success-by-inspiring-happiness/
- 0:12: Where was the business before joining SGI?
- 4:32: What were some of the core changes you made to the business?
- 6:44: How did you grow your residential business?
- 7:41: You changed your name to “The Happy Outlet.” What was that process like?
- 9:24: How are you finding electricians as a growing company?
- 11:20: Now, people are seeking you out, correct?
- 12:11: Tell us about the fun points competition at your company.
- 15:17: What else do you do to build team unity?
- 16:39: What are your goals for the future?
- 18:23: What advice do you have for new members?