You invest countless dollars into marketing and countless hours into training your team to maximize everyone opportunity. So, when your phone rings, it’s hugely important your CCRs know how to properly greet that potential customer and book them for an appointment. And it’s equally important, your dispatcher(s) understand how to get the right technician to the right opportunity. A home-services company with an exceptional call center is a profitable home-services company.
Ensure your CCRs and dispatches are doing the very best job imaginable by sending them to training! Learning Alliance is offering “Telephone Essentials/Dispatching for Profits LIVE” at Boulden Brothers in Newark, DE, 9/21 to 9/22. The facilitators will be Sonya Fryar & Missy Jones!
“Telephone Essentials/Dispatching for Profits” Course Overview:
In most situations, you are the client’s first point of contact and their first impression of your company. This course will help you build the skills you need to create a positive impression on every call. You will learn to keep clients engaged and happy, schedule and dispatch calls to ensure maximum efficiency, track and organize information, turn incoming calls into scheduled appointments, and generate new qualified leads. Telephone Essentials will provide a strategic approach to ensure that opportunities turn into solid appointments utilizing the SGI Call-Taker Road Map.
Using telephone fundamentals, time management, and relationship-builders, the CCR has an opportunity to provide the caller with the assurance your company is well equipped to handle the situation to their satisfaction. This course provides the tools and techniques that enable the CCR to lead the call in a strategic manner that will culminate with a call to action and improved efficiency and higher profits.
We understand your time is precious and getting away from the office to attend a training workshop is difficult. We want to make the most of your time. Your team will spend two days with Missy and Sonya (SGI coaches) who have significant call-center experience. Additionally, we have coordinated with Boulden Brothers to arrange for observation in their call center.
What You Will Master:
- Demonstrate effective communication strategy to ease client concerns and set appointments.
- Discover how to convey the unique value your company provides with every client interaction and overcome objections.
- Develop inbound-call scripts and learn how to control the conversation and book more appointments.
- Think strategically, improve routing and scheduling.
- Turn appointments into satisfied clients who promote your company through positive word-of-mouth.
- Create a priority call schedule
- Increase client and technician satisfaction by matching the right technician to the call
- Dispatch calls to maximize profits