Service Essentials will mold your technicians into customer-centric, sales-producing superstars. Service Essentials is being offered at SGI’s Training Center, in Addison, TX, 2/15 to 2/16!
“Service Essentials” Course Overview:
Service Essentials will provide you with the skills and resources to ensure each step of the service call is executed with finesse and an unparalleled focus on exceptional service. We will discuss the impact image can have on perceptions and how to build rapport with your client. You will become a more effective communicator by learning how to engage the client through active listening and asking the right probing questions to uncover customers’ needs, wants, and concerns. You will learn how to positively overcome client objections and provide them with a solution that is a win–win for both parties.
What You Will Master:
- Recognize and eliminate barriers to the delivery of exceptional service.
- Adapt to specific customer-behavior styles to improve communications.
- Demonstrate the highest level of service standards using the SGI Service Model including the StraightForward Pricing® Guide.
- Practice preparing and presenting options to the client.
- Develop a personal action plan to improve your customer-service skills.