You learned the basics of exceptional service by attending Service Essentials. Now, take your communications skills to another level by attending Plumbers Advanced. Your technicians will leave this course knowing how to build better options, communicate each option’s value—leading to higher tickets and happier homeowners! This course is being taught ONLINE, from 2/1 to 2/3, by SGI member Brent McDonald, owner of Rub-a-Dub Plumbing. So, no travel costs and minimal time lost in the field; this training will make an impact!
“Plumbers Advanced” Course Overview:
There are two ways to approach selling: selling a product or selling a solution. Plumbers Advanced utilizes a consultative-selling approach to not just sell products, but to educate clients to sell solutions. By attending Plumbers Advanced, experienced plumbers will further develop their expertise in customizing their service and sales approach to adjust to the needs and demands of the client, thereby improving customer satisfaction, increasing average tickets, increasing closing ratios, and generating repeat business. They will develop advanced skills on communication, exploring the needs of the customer, asking the right questions, presenting solutions, upselling add-ons, handling objections, and closing.
What You Will Master:
- Utilize a consultative-sales approach to build value and trust
- Improve communication skills to better assess and understand clients’ needs
- Customize the call to adjust to the needs and demands of your client
- Upsell relevant add-ons and accessories