Attend Learning Alliance’s “Service Essentials” Course
Every single service call is so precious. Yet we all know that most technicians leave money on the table when they leave a home. They rush through an inspection; they forget to ask a few critical questions, or they simply feel uncomfortable doing what they perceive as “selling.” That mindset can be fixed! Your techs can see that they’re actually educating and helping the customers—not selling. And in doing so, they can become huge-revenue producers. But that only comes with the right kind of training.
Your technicians absolutely should attend
Learning Alliance’s “Service Essentials” course! It’s being offered:
- February 18–19 in Newark, DE: Boulden Brothers Office
- February 22–23 in Garland, TX: Milestone Electric & Air Office
You will discover from this insightful course how to:
- Recognize and eliminate barriers to the delivery of exceptional service.
- Adapt to specific customer-behavior styles to improve communications.
- Demonstrate the highest level of service standards using the SGI Service Model including the StraightForward Pricing® Guide.
- Practice how to turn customer-service disappointment into a positive experience.
- Develop a personal action plan to improve your customer-service skills.
This course is meant for all levels of technicians. It doesn’t matter if they’re record-setting performers or entry-level techs just learning the pricing guide, they will benefit. After attending Learning Alliance’s “Service Essentials” course, you’ll see them blossom and dramatically improve their average tickets!
Register for “Service Essentials” by logging onto your affinity group’s website and clicking the Learning Alliance tab. You can register and make payments for this course and all Learning Alliance courses directly on the site.