The COMPASS Magazine featured Metro-Flow Plumbing’s Rick Romero over 10 years ago. Not long ago, we sat down with Rick to discuss how business and the industry have evolved over the past decade. We hope you enjoy this VIDEO FEATURE!
00:38 – Rick, finding people is such a challenge, you’re still home-growing your techs?
02:43 – Where are you finding your apprentices? What kind of background do they have?
06:16 – What’s your interview process, and what’s your onboarding process?
07:34 – You’re patient with people. You’ll wait for months before putting someone in a truck?
09:52 – During that training time, you have everyone write thank-you notes, right?
10:24 – Why is it important to offer an inspection on every call, and how do your guys present it?
11:13 – How do you compensate your techs?
12:55 – What’s your club-membership program look like today?
14:14 – Marketing has changed so much since we talked 10 years ago. What are you doing today?
16:02 – You come from a family of plumbers. What was the attraction for you?
16:26 – What’s the future look like for you?
16:51 – What’s retirement going to look like for Rick Romero?