As an owner/manager, you have the responsibility of not only training your team on how to do their jobs, but you also need to coach them to be better, more productive people. That’s how you develop superstars. It’s not just showing them “how” to do something—it also takes motivating them to do something.
At SGI, we recognize that being a coach isn’t easy. How do you coach your team? What kind of information do you want to share with them? To answer these questions, we designed SGI Training Kits.
What Are SGI Training Kits: These kits are available to you on YourSGIHUB, and they include PowerPoints, a Leader Guide, and a Learner Guide for each. Each employee should have his/her own Learner Guide, and you can use the PowerPoint to help them expand their minds and skills.
SGI Training Kits are LOADED with topics and helpful information. For example, here are the topics available:
- Communication Strategies (11 weekly sessions)
- Goal-Setting (11 weekly sessions)
- Customer Service (8 weekly sessions)
- Change Management (8 weekly sessions)
- Motivating Your Team (9 weekly sessions)
- Negotiation Skills (9 weekly sessions)
- Handling a Difficult Customer (10 weekly sessions)
- Stress Management (10 weekly sessions)
- Body Language (10 weekly sessions)
- Conducting Performance Reviews (10 weekly sessions)
- Assertiveness & Self-Confidence (9 weekly sessions)
- And the latest, just released, Conflict Resolution (10 weekly sessions)
For additional insight into the weekly training offered within CONFLICT RESOLUTION alone, here are the topics for each of the 10 weeks:
- Week 1: An Introduction to Conflict Resolution
- Week 2: Conflict Resolution Styles with the Thomas-Kilmann Instrument
- Week 3: Creating an Effective Atmosphere
- Week 4: Creating a Mutual Understanding
- Week 5: Focusing on Individual & Shared Needs
- Week 6: Getting to the Root Cause
- Week 7: Generating Options
- Week 8: Building a Solution
- Week 9: The Short Version of the Process
- Week 10: Additional Tools
Stop just training your team. Start coaching them. You can do so with the help of your SGI Training Kits. Once again, you can find them on YourSGIHUB. Just choose Training Kits in the dropdown menu under Resources at the top of the page.