Expo will be here before you know it! It’s being held at Grand Hyatt San Antonio, April 1 to 5, 2019. Registration is open: www.registerforsuccess.com.
The last few years, SGI has invested significantly into making the SGI Awards Gala truly a remarkable show that honors the amazing accomplishments of your salespeople, technicians, and office employees. However, we’ve heard loud & clear a suggestion from many of you:
“We love the Gala, but if we’re going to fly our people across country for it, it would be nice if SGI had something for them all day Friday, so they got more out of it.”
For the first time ever, in addition to the training for YOU, as an owner/manager, SGI will have sessions available ALL DAY for your team on Friday. See the entire list of trainings available below! Go to www.registerforsuccess.com to save your team members’ seats for these sessions—and of course, Gala! Be certain to register all your attendees for the Gala dinner, including all guests, spouses, etc.
Friday, April 5, 2019
8:30–10 am (Choose Your Breakout)
The Psychology of Options
You know you need to offer them, but why? What makes options so powerful, and what are the elements you need to keep in mind to present them effectively? Let’s dive into the psychology behind options and find out!
Success in the Customer’s Home & Your Home
Success has many meanings and takes on many forms. There’s success in the home and on the job, and then there is also success in your home and in your personal life. You can achieve both and build the life you want, and Gus Antos, Owner of Milestone Electric, SGI Member and Investor, will share his perspective on the simple things you must do to achieve success, in all its forms.
10:30–11:45 am (Choose Your Breakout)
Effective Questioning
So much of your success in the home hinges on forming and asking the right questions to homeowners. Effective questioning can tell you all you need to know about a customer’s wants, needs, and situation. In this session, we’ll look at how to craft effective questions on every call.
CCR 2.0: Advanced Call-Taking
Join your fellow call-center team members for some advanced lessons and knowledge about answering the phones, booking calls, and everything the call center does to build a successful business.
1–2:15 pm (Choose Your Breakout)
AirTime Tech/Salesperson Employee Roundtable
Gather together with your peers to talk about how you tackle some of the common challenges that commonly pop up during service and sales calls. Overcoming objections, selling add-ons, presenting options, and selling big-ticket items are just some of the topics you’ll discuss with the best of the best from your trade. Join us!
ESI Tech/Salesperson Employee Roundtable
Gather together with your peers to talk about how you tackle some of the common challenges that commonly pop up during service and sales calls. Overcoming objections, selling add-ons, presenting options, and selling big-ticket items are just some of the topics you’ll discuss with the best of the best from your trade. Join us!
PSI Tech/Salesperson Employee Roundtable
Gather together with your peers to talk about how you tackle some of the common challenges that commonly pop up during service and sales calls. Overcoming objections, selling add-ons, presenting options, and selling big-ticket items are just some of the topics you’ll discuss with the best of the best from your trade. Join us!
RSI Tech/Salesperson Employee Roundtable
Gather together with your peers to talk about how you tackle some of the common challenges that commonly pop up during service and sales calls. Overcoming objections, selling add-ons, presenting options, and selling big-ticket items are just some of the topics you’ll discuss with the best of the best from your trade. Join us!
Call-Center Employee Roundtable
Gather together with your peers to talk about best practices in the call center and how you can more effectively tackle some of the challenges that come up every day!
2:45–4 pm
Closing Speaker
More details to come—but be sure to stay at Expo and experience this powerful speaker to close out your San Antonio Expo!
5:30–10 pm
SGI Awards Gala
But wait, there’s more! Expo isn’t done with the Keynote Speaker. The excitement keeps going with the SGI Awards Gala and this is one evening you won’t want to miss! Join us to celebrate, along with your fellow members, the successes of the Scoreboard Champions, Crown Champions, and the best of the best in SGI! And remember, this is a formal event so please dress accordingly! And be certain to register all your attendees for the Gala dinner, including all guests, spouses, etc.