Owners Chad & Julie Waite & GM Daniel Frank Have Transformed Their Largely New Construction Business into a Booming Residential Service & Replacement Company, Thanks to Their Change in Mindset Followed by a Dedication to Training & Commitment to Providing Premium Value to Their Customers
Chad & Julie Waite, owners of M&R Plumbing, along with their GM Daniel Frank, have completely transformed their company in just the past five years. They went from a struggling, new construction company—with primarily Chad and Daniel doing the work—to a thriving, highly profitable service company generating over $2 Million annually. They’ve done it in what’s perceived as a price-sensitive small town of Farmington, New Mexico. Chad, Julie, Daniel, and the entire team at M&R Plumbing are proof that great service succeeds everywhere.
The COMPASS Magazine had an opportunity to sit down with Chad at a recent Expo to capture his thoughts on video. We hope you enjoy. And if you’d like to learn more about M&R Plumbing, the in-depth feature in The COMPASS Magazine can be found here.
0:13: How did you get into the industry?
1:11: When did you take over the business officially?
2:27: You signed up for Profit Day, joined SGI, but didn’t go to EP right away. Why?
4:13: What were the first changes you made after EP?
5:18: You made it a priority to take your GM, Daniel, with you to Expo, correct?
5:53: What benefit do you find in going to Expo?
7:18: How do you train every day, and what has that done for business?
9:18: M&R is growing quickly. Where have you been finding technicians?
11:17: Your drain business is exploding. How did that start?
12:24: What is your average ticket on pipe-bursting jobs?
12:37: How’s your company thrived by always offering options on every call?
14:12: What do you see in the future for M&R?
16:04: How has the company grown in terms of revenue?