Every single service call is so precious. Yet we all know that most technicians leave homes while leaving money on the table. They rush through an inspection, they forget to ask a few critical questions, or they simply feel uncomfortable doing what they perceive as “selling.” That mindset can be fixed! Your techs can see that they’re actually educating and helping the customers—not selling… And in doing so, they can become huge revenue-producers. But that only comes with the right kind of training.
Your technicians should absolutely attend the Learning Alliance’s “Service Essentials” course! It’s being offered:
- March 14-15 at Baker Brothers in Mesquite, TX
- March 21-22 at MoreVent in West Chester, PA
- April 10-11 at The General in Thousand Palms, CA
- April 26-27 at Mister Quik in Indianapolis, IN
You will discover from this insightful course how to:
- Recognize and eliminate barriers to the delivery of exceptional service.
- Adapt to specific customer-behavior styles to improve communications.
- Demonstrate the highest level of service standards using the SGI Service Model including the StraightForward Pricing® Guide.
- Practice how to turn customer-service disappointment into a positive experience.
- Develop a personal action plan to improve your customer-service skills.
This course is meant for all levels of technicians. It doesn’t matter if they’re record-setting performers or entry-level techs just learning the pricing guide―all will benefit. After attending Learning Alliance’s “Service Essentials” course, you’ll see them blossom and dramatically improve their average tickets!
Register for “Service Essentials” by logging into your affinity group’s website and clicking on the Learning Alliance tab. You can register and make payments for this course and all Learning Alliance courses directly by visiting www.yoursgihub.com.