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EMPLOYEE SUCCESS STORY: Alisha Garner of Home Heating & Air Conditioning

Waitress-Turned-Superstar Service Technician Alisha Garner of Home Heating & Air Conditioning in Twin Falls, Idaho, Has Transformed Herself in Little More Than a Year from a Waitress with No Trades Experience into a Top-Performing Service Technician Thanks to Her Diligent Work Ethic, People Personality, and Technical Aptitude. by Bob Houchin Alisha Garner considered working for Home Heating & Air Conditioning …

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NEW! HVAC Selling Tech Training

AirTime members spoke, Learning Alliance listened! Members have expressed the need for training specifically for HVAC Selling Techs due to their unique role.  This class will equip Selling Tech’s with the tools, confidence, and skills necessary to successfully transition a repair call into a replacement sales call.  If you are looking to increase average tickets and close more replacement calls, …

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Please Welcome Another New SGI Partner!

Also, the Q4 2017 rebate-reporting period is now open! Happy New Year, SGI Members! SGI Partner Network wants to help ring in the new year with rebates—but we can only do so if we have your W-8 from our Canadian members or a W-9 from our US members on file. Please click on the appropriate link below for your company: …

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Your Next WEEKLY SUCCESS CALL: What KPIs Do You Look at Daily? by Jimmie Dale

Be Sure to Tune-In Wednesday, January 10th, at Noon EDT/9 am PDT Your SGI WEEKLY SUCCESS CALLS dive into topics that impact your business daily. They’re brought to you LIVE every Wednesday. Not only is this an opportunity to learn from an industry expert; you have a chance to ask questions and have them answered immediately. Join the discussion. Let’s …

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5 Phrases You Should Delete from Your Vocabulary

How often have you heard people say: “This only happens to me!” Or, “It doesn’t matter how much I try, I can’t win.” Maybe you’re the one saying them? The biggest problem with these phrases isn’t that they’re negative; it’s that they stop people from taking action. They’re bad seeds that bloom doubt. I say we put a stop to …

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Have Your Most Profitable Year Yet!

Training is critical to your success and the success of your team.  In order to have your most profitable year yet, you and your team need to be efficient and effective when running calls to ensure that you are maximizing opportunities, closing more calls and building strong relationships with your clients. Service Essentials training from Learning Alliance is designed to help …

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“I closed 4 out of 5 calls this week, with a revenue of $43,000!”

How did Jeff from Deluxe Plumbing & Heating increase his close ratios AND his average tickets?? The NEW Comfort Advisor Sales Training from Learning Alliance!  Never sold an HVAC or are you seasoned Comfort Advisor? Either way, you will walk away with the “How to” to outperform your competition by learning this new interactive sales system! Watch this short video to see …

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Are You Offering Extended Service Agreements (ESA’s)?

Also, Who Are You Using for Your Foor Savers? Offering peace of mind is one of the best ways to differentiate yourself from your competitors.  Are you offering Extended Service Agreements (ESA’s) on the equipment you install?  If not, you might want to consider working with AIG, who has over 75 million active contracts in North America.  They are North …

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No SUCCESS CALL Next Week

Your WEEKLY SUCCESS CALL will return Wednesday, January 3rd, at Noon EDT/9 am PDT. The topic: How to Departmentalize with PATTY MYERS! Thank you to the many SGI members who actively participate in the SGI Weekly Success Call. The response we’ve received regarding this latest feature has been very good—and we plan to continue the series for quite some time. …

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NEW Building an All-Star Volume Now Uploaded to Your SGI HUB!

Your SGI team recently unveiled at your SGI Expo the relaunch of a dynamic tool meant to help motivate and educate your employees—Building an All-Star Team video series. Sit down with your team at least once a week to view one of the videos in each of the volumes. Two volumes of Building an All-Star Team video series previously had …