Offered February 22 to 24 at OnTime Services in Birmingham, Alabama!
As the Operations Manager, you are critical to the success of your organization. You are not only responsible for managing technicians, warehouse, dispatch, and day-to-day operations, but you are also expected to be a leader. The Home Services industry is ever-changing with new research and methodologies. It is crucial for today’s department leaders to understand, adapt, and apply these new practices.
It’s one thing to get everything in your company working together to create a good month. It’s an entirely different process to get every component of your company firing in the same way day in and day out. It all starts with discovering how to recruit, attract, hire, train, motivate, and track a dynamic workforce, and the impact you play as the manager in this process.
Operations Manager Essentials will show you how to get every component of the organization working in unison and striving for one goal. Learn what it takes to achieve consistent synergy on all levels. By applying best practices you learn in this class, you will consistently attract top performers, break revenue and profit records while creating raving fans and endless referrals.
Operations Manager Essentials creates a win-win-win for you, your company, and ultimately your clients. This course will provide managers with the essentials skills and knowledge needed to run a consistently successful operations department.
Why You Should Attend Operations Manager Essentials:
Whether you’re new to operations management, or an experienced manager looking to gain new skills, this workshop is for you. You will be introduced to ideas and methodologies that will improve old skills and build new ones allowing you to become a more effective manager. Learn to work smarter not harder.
What You Will Learn:
- Master the art of successful service management
- Explore recruiting, interviewing, hiring, and motivating techniques
- Understand how to best support your technicians through the 6 steps of the SGI Service Model
- Realize the importance of cost control through truck inspections and inventory maintenance
- Analyze performance and formulate improvement plans
- Reinforce your technicians’ value proposition through training, coaching, and ongoing support
- Drive performance by communicating expectations and providing timely feedback
- Improve your management skills and leadership success
Call 941-702-9623 and ask for Gary to register or go to http://YourSGIhub.com