A BioSmart sale can start with the initial call, and the CSR. This is a golden opportunity for you to introduce the BioSmart. Understanding a company’s product or service makes it easier for representatives to answer customer questions.
Valerie from Sal Manzo Plumbing in Wantagh, NY proves just that:
“When a customer calls in saying they have a plugged sink or tub, I first ask if they use BioSmart? The customer always asks “what does it do?” I tell them that BioSmart is a natural bacteria that eats the gunk in their pipes and keeps their pipes free-flowing. BioSmart is safe for their pipes and eliminates the use of harsh chemicals.” Valerie explains “it is so good I use it at my home”. The customer will then request that the technician bring a bottle with them (sometimes more) to their service call.
Valerie
Customer Service Representative
Sal Manzo Plumbing